FAQs

What is the delivery rate?

The price of delivery free of charge in the case of demand is more than 9 JD. In case of demand less than JD 9, a delivery fee of KD 2 is paid for all areas of Kuwait.

In case of delivery outside Kuwait, the shipping price will be explained by adding the product to the shopping basket and following up the order. The shipping cost will be shown to the selected country.

Are you connected to my area?

We reach all areas of Kuwait.

And are connected to the following countries: (Saudi Arabia - Qatar - Bahrain - UAE - Amman - Jordan - Lebanon)

How can I re-request you made a period?

Operation is very easy! Log in to your personal account and then find all your requests. Click on any application and you will find the redial process clear and simple.

When is the connection?

Within Kuwait during the checkout process, delivery is made within approximately 24 hours. You can also specify the delivery after a specific period or day.

Delivery outside of Kuwait takes 5 to 10 days.

Is shopping at Retal safe?

All personal information you enter on our site is encrypted via SSL so that it can not be read as it travels over the Internet. Encryption is used on all pages in the purchase process, making shopping at retal-center.com as secure as possible.

Is my Visa, MasterCard or MasterCard card secure and secure?

In accordance with the highest standards of e-shopping, we do not reserve your card information in any way.

When you pay through the Knet card, you will be transferred securely to the Knet site. From there, Knet reviews the purchase process and returns you to our site with the success or failure of the payment process without sending us any confidential or personal information. This way your personal and confidential information remains with Knet.

When you pay by Visa or Master Card, you will be transferred securely to the bank's website. From there, the bank checks your purchase and returns you to our website with the success or failure of the payment process without giving us any confidential or personal information. In this way your personal and confidential information remains only with the bank.

Do I have to wake up at delivery?

No, only a person who is insured to receive and sign the receipt inside Kuwait

In case of international delivery, the person who is present upon delivery is required to sign with the carrier

What if my order is incomplete?

First, we apologize for this unintentional error. Please contact us at customer service number 00965-97399328, and we will fix the error as soon as possible.

How can I pay for my application?

You can pay through the website by:

Inside Kuwait, you can pay as follows:

Knet card
Visa card
Master Card
Or when delivery:

cash Money
Knet card
Visa card
Master Card

From outside Kuwait

Visa card
Master Card

Can I track the shipping process?

For requests from outside Kuwait, we provide the application tracking feature where you can track the request through the top bar of the site by placing the application number and email and will show all the details of the request and will be sent by email notification status first Powell.

We also provide our customers with a follow-up request through the Aramex carrier by clicking here and placing the shipping number and will show the full details of the order